Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy. 

Guarantee

Lucidity Dream Mask guarantees that all customers will receive their pieces as ordered and paid for.

Lucidity Dream Mask will assist in investigating where ever possible any case of missing items with Post and we will also provide contact details for your local post so you can make your own enquiries. We send with registered post and include tracking

Note:

• Postage delays can occur, especially during peak seasons and due to delays with Postal Systems. You can contact us directly at any stage for assistance
• We try our best to process within our estimates but delays can occur
• All items are checked before sending for defects. Usually, if items arrive damaged, it has occurred during transit
• If your item arrives damaged, photos are required to be sent to hello@luciditydreammask.com for verification
• For any issues with missing post or damaged on arrival, we will do our best to assist. Please contact us

Return Policy

All returns must be postmarked within 90 days of the delivery date (as per tracking provided). If 90 days have gone by since you got your product delivered, unfortunately we cannot offer you a refund.

All returned items must be in new and unused condition, with all original tags and labels attached. If your item is not in the same condition as you received it, it is not eligible for return

To return an item, you should send an email to hello@luciditydreammask.com with your order information such as the email address used and your first and last name. Place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Lucidity Dream Mask

35 Kilcross Square

D18HP29 Sandyford

Ireland

Please note, you will be responsible for all return shipping charges. Shipping costs are non-refundable. We strongly recommend that you use a trackable method to mail your return. We do not guarantee that we will receive your returned item.

Refund Policy

After receiving your return and inspecting the condition of your item, we will process your return. We will also notify you of the approval or rejection of your refund.

Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

Defective or Damaged Products

We give you a full refund for products that are defective or damaged.

For defective or damaged products, please contact our customer service department at hello@luciditydreammask.com to arrange a refund or exchange.      

Please include a photo or video with your email as evidence of the defective or damaged product, along with a clear description of the issue.

Lost Products

We offer a refund for products that have been lost by the courier.

For lost products, please contact our customer service department at hello@luciditydreammask.com to arrange a refund or exchange.    

30-Day No Delivery

We offer a refund for products that have not been delivered within 30 days from the date of the order.

For products not delivered within 30 days from the order, please contact our customer service department at hello@luciditydreammask.com to arrange a refund or exchange.    

Questions

If you have any questions concerning our return policy, please contact us at: 

hello@luciditydreammask.com